No. Every Veylo box contains a real, new product worth at least what you paid. There are no empty boxes and no "better luck next time."
It's a surprise product purchase, not a wager. You always receive a tangible item — the only unknown is which one. We publish the odds for each rarity tier so you know what to expect before you buy.
You'll get a confirmation email right away, then a shipping email with tracking. The reveal itself happens when your box arrives and you lift the lid.
Most boxes ship within 1–2 business days and arrive within about a week, depending on your region. Every order is tracked end to end.
Contact us with your order reference and a photo, and we'll arrange a replacement. Damaged-on-arrival items are always covered. See our Refunds page for details.
Major debit and credit cards, plus Apple Pay and Google Pay at checkout. Payments are processed securely by our payment provider.
No — the surprise is the whole point. You choose the tier and budget; we choose the item from that tier's pool according to the published odds.